Author Archives: Geoffrey King

About Geoffrey King

Geoff is the Lead for Cisco’s Business Transformation solutions for the Financial Services Industry in Canada. Geoff works with Business leaders in Retail Banking, Wealth Management and Insurance to develop initiatives that leverage Cisco’s expertise, products, services and partners to improve operating economics, deliver distinctive client experience, and drive service delivery model innovation. Geoff draws on a broad base of international leadership, business transformation and mergers and acquisition experience in large private sector organizations and private-public sector partnerships in Canada, the US, and Emerging markets. Prior to joining Cisco Canada, Geoff worked with the Toronto Financial Services Alliance, a strategic partnership composed of the major Financial Services organizations, three levels of Government, and Educational Institutions, focused on building the international reputation of the Toronto region as a vibrant and strong Top 10 Global Financial Centre. Prior to his return to Canada in 2009, Geoff was based in Barbados, where he was a member of the senior leadership team building and expanding CIBC’s Caribbean multi-line franchise, CIBC FirstCaribbean International Bank with operations across 17 countries, and in Houston Texas with Williams Communications Solutions, leading the integration of several acquisitions. M. King est le chef des solutions de transformation des activités pour le secteur des services financiers de Cisco Canada. Dans le cadre de son travail, M. King collabore avec des dirigeants d'entreprise des domaines des services bancaires au détail, des services de gestion de patrimoine et des assurances pour élaborer des initiatives qui tirent profit de l'expertise, des produits, des services et des partenaires de Cisco pour accroître la rentabilité des activités d'exploitation, offrir une expérience utilisateur distincte et favoriser l'innovation en matière de modèle de prestation de services. M. King s'appuie sur une vaste expérience de leadership international, de transformation des activités et de fusions et d'acquisitions, laquelle a été acquise au sein de grandes sociétés du secteur privé et de partenariats publics-privés au Canada, aux États-Unis et dans des marchés émergents. Avant d'entrer au service de Cisco Canada, M. King a travaillé au sein de la Toronto Financial Services Alliance – partenariat stratégique composé de grandes entreprises de services financiers, de trois paliers de gouvernement et d'établissements d'enseignement – centrée sur l'accroissement du rayonnement international de la région de Toronto à titre de centre financier fort et vibrant figurant parmi les 10 plus importants centres financiers au monde. Avant de revenir au Canada en 2009, M. King travaillait à la Barbade au sein de l'équipe de cadres supérieurs chargée de bâtir et de faire croître la CIBC FirstCaribbean International Bank, franchise multigamme de la CIBC aux Caraïbes, qui exploite des bureaux dans 17 pays. Il a aussi travaillé pour Williams Communications Solutions à Houston Texas, où il a dirigé l'intégration de plusieurs acquisitions.

“Open 24 Hours A Day, Seven Days A Week”: How Virtualization Is Making This Possible For Banks

In the fast-emerging world of being “Open 24 Hours,” financial institutions have the opportunity to simultaneously increase their service capacity, market coverage, operating efficiencies, customer value and revenue. Having the right people, with the right skills and access to the … Continue reading

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Interaction Technology: Neutralizing the barriers of time, location and staffing levels

As part of my continuing series on the 24-hour bank this post builds on the question of how banks could begin to develop the capabilities, enabled by technology, to address the operational and logistical challenges inherent in operating in a … Continue reading

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Open 24 Hours: Bringing the full Capabilities of the Bank Branch to Digital channels

In my previous blog I presented the idea that Financial Services firms are now expected to operate and be “Open 24 Hours,” and that underlying this is their transition from a physical to digital business model. This post will build … Continue reading

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Banking Business and Operating Models – then and now

A recent poll by American Banker Magazine on impressions on the future of banking generated some interesting perspectives on what this future would be like and what it would entail. While there were several insights, one comment especially captured the … Continue reading

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Customer Experience – The new competitive frontier for retail banks in an Omni-channel world

A consistent, superior customer experience is a key element for every bank as they define and implement Omni-channel delivery strategies. In fact, financial services firms are working to shape the strategies and initiatives that will transition how they reach, interact … Continue reading

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Imagine the Possibilities and Realize the benefits of Organization Innovation in Financial Services

This is the first in a series of blogs where I will discuss the capabilities that are driving innovation in the design and structure of retail financial services organizations. These capabilities shape where and how work is done, how resources … Continue reading

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