Category Archives: Financial Services

Security Threats are Becoming More Common in the Financial Sector

Because they are facing cyber attacks planned by professionals, financial institutions must take extreme measures.  As guardians of the assets of individuals and companies, the financial industry has always been a choice target for hackers. The year 2014 will be … Continue reading

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Interaction Technology: Neutralizing the barriers of time, location and staffing levels

As part of my continuing series on the 24-hour bank this post builds on the question of how banks could begin to develop the capabilities, enabled by technology, to address the operational and logistical challenges inherent in operating in a … Continue reading

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Open 24 Hours: Bringing the full Capabilities of the Bank Branch to Digital channels

In my previous blog I presented the idea that Financial Services firms are now expected to operate and be “Open 24 Hours,” and that underlying this is their transition from a physical to digital business model. This post will build … Continue reading

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Banking Business and Operating Models – then and now

A recent poll by American Banker Magazine on impressions on the future of banking generated some interesting perspectives on what this future would be like and what it would entail. While there were several insights, one comment especially captured the … Continue reading

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Customer Experience – The new competitive frontier for retail banks in an Omni-channel world

A consistent, superior customer experience is a key element for every bank as they define and implement Omni-channel delivery strategies. In fact, financial services firms are working to shape the strategies and initiatives that will transition how they reach, interact … Continue reading

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Imagine the Possibilities and Realize the benefits of Organization Innovation in Financial Services

This is the first in a series of blogs where I will discuss the capabilities that are driving innovation in the design and structure of retail financial services organizations. These capabilities shape where and how work is done, how resources … Continue reading

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Is self-service the future at local banks?

By Bob Meara, Senior Analyst, Celent Banking Group As Sebastien Ruest posted on this blog, the retail banking industry needs to evolve to succeed, and I completely agree. Actually, I recently wrote a post contesting that the future of the … Continue reading

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