Few things move as rapidly forward as advancements in information technology. It’s a whirlwind, even to those of us who’ve spent our entire careers in the industry, but continue to remain daunted by the breakneck speed of innovation that continually happens.
So let’s catch our breath for a moment and pause to reflect on what might be in the year ahead. All signs point to emergence of Internet of Everything (IoE) technologies and solutions. That’s according to Cisco’s most astute technocrats who recently revealed during a “Tech Radar” event what’s in store for 2014. You can view the entire 60-plus minute discussion here.
To whet your appetite and paraphrase only some of what they said, here’s what we can look forward to.
As part of my continuing series on the 24-hour bank this post builds on the question of how banks could begin to develop the capabilities, enabled by technology, to address the operational and logistical challenges inherent in operating in a customer-driven 24-hour world.
First up are the factors that shape our existing distribution model: our traditional route to market and how our clients connect and interact with banks. Starting with branches, our traditional distribution model has evolved with the development of technologies such as the telephone, the Internet and ATM’s. While these technologies provided increased options for clients to interact and transact, they were still affected by constraints of the existing operating model– the availability of bank staff with the requisite skills.
How so? Contact centres, telephone and online banking required a shift in staffing models to enable customers interact and transact outside of the normal work day. ATM’s allowed customers to self-serve for certain basic transactions at any time of day. Collectively these technologies extend operating hours for clients, but services were limited due the fact that the expertise required for more complex services were still unavailable outside the traditional workday.
24-hour banking is based on the notion that client needs can be served around the clock. This requires the availability of the requisite skills around the clock, and when you factor in the Canada-wide and global footprint of major banks, this presents a staffing, scheduling and cost challenge.
Back in November, I shared some interesting case studies on customers who have benefitted from using Cisco technology. This year we have even more projects in the works, and plenty more stories to share, so I wanted to highlight two more Canadian organizations that have transformed how they operate using technology.
Whether your organization is looking to refresh your network or discover how video can bring together employees, these stories are a must-read.
The Society of Composers, Authors and Music Publishers of Canada (SOCAN) protects the rights of more than three million Canadian and international music creators and publishers. Given the large amount of members to communicate with and disparate offices in Dartmouth, Montreal, Toronto and Vancouver, SOCAN needed a solution to replace the aging network infrastructure and multiple telephone systems that did not allow for easy and cost effective communication.
“People were not able to communicate very easily,” says Trevor Jackson, SOCAN director of IT infrastructure and architecture. “At the same time we were running out of office space. We needed to provide a more unified, productive environment to allow staff to work remotely.”
Posted in Cisco, Collaboration, Healthcare
Tagged Case Study, Cisco, cisco canada, Cisco Jabber, healthcare, Karin Scott, SOCAN, Takla Landing, Telepresence, UCS
Recently, my Cisco colleague Frédéric Doyle sat down with expertIP to discuss Cisco’s Hosted Collaboration Solution (HCS) and Allstream’s UCaaS offering. See below for the full transcript of Frédéric’s conversation.
The Allstream hosted collaboration solution (HCS) offers Unified Communications as a Service (UCaaS) to Quebec and Canadian organizations. The first offering of its kind available in the country by a national telecommunications company, HCS combines a cloud delivery model and the suite of Cisco unified communications and collaboration solutions. expertIP asked Frédéric Doyle, product specialist at Cisco, to talk about the HCS solution.
For the longest time, I did not think of Gmail as a cloud service. I saw it as a convenient web-based application, delivered at an affordable price – free! Cloud, of the Telco variety, was what I was used to. The one, depicted to connect WAN locations during customer presentations. Terms like Email as a Service (EaaS) or “cloud” had not been popularized yet. Gmail has since become the perfect example of “Software as a Service,” one of the three main building blocks of “as a Service” offerings available in the cloud market today. Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) being the other two.
Moving Services in the Cloud
Most applications currently consumed by companies through premise-based deployments are now available from the cloud. However, the appetite to avail of a cloud services vary from business to business and is often dependent on the type of service in question. While an overlay SaaS service may be perceived as a logical step forward, an IaaS service may be deemed disruptive to the existing environment. Irrespective of where you are in the evolution to the cloud, the five services shown below are available for businesses and are worth your attention. Continue reading
Posted in Collaboration, Technology
Tagged cisco canada, Cisco Systems, Cloud Services, collaboration as a service, dax nair, Managed Wireless Services, Security as a service, Telepresence, video conferencing, Web conferencing, WebEx
It’s that time of year again, it’s January and that means it’s time for resolutions, new beginnings and looking forward to the year ahead. The Cisco’s 2014 Annual Security Report does just that, forecasting the top security risks and trends to help IT departments set their security resolutions.
Today I will focus on a few key takeaways from this report as a foundation for a more in depth discussion on this in the coming weeks from Cisco Canada’s Ahmed Etman.
Posted in Cisco, Security
Tagged Ahmed Etman, Annual Security Report, ASR, BYOD, Cisco, cisco canada, Karin Scott, Malware, mobility, security
By Vince Mammoliti, Director, Strategic Investments and Partnerships, Cisco Canada
We all know that hockey reigns supreme in Canada and this couldn’t be more true than in our nation’s capital. In Ottawa, the Senators are the pinnacle of entertainment and the Canadian Tire Centre (CTC) plays host to over 19,000 of their fans for every home game. The Senators have been working with Cisco to transform the CTC and provide their fans with the ultimate, next-generation fan experience. I sat down with the Ottawa Senators Vice President of Strategic Development, Geoff Publow to discuss the process and what Sens fans can expect the next time they come to a game.
The Canadian Tire Centre. Photo courtesy Andre Ringuette/NHLI via Getty Images.
Posted in Borderless Networks, Video
Tagged Canadian Tire Centre, Cisco, cisco canada, digital signage, HD, Hockey, NHL, Ottawa, Ottawa Senators, Vince Mammoliti
A few months ago, Karin Scott wrote about the opportunity for our cities in the Internet of Everything (IoE) and how a community networked through the Internet will excel as we continue connecting people, processes, data and things.
Last week, we took a step further and announced that the total value at stake – the potential savings and revenues created by these technologies – of the Internet of Everything for public sector organizations worldwide is $4.6 trillion.
Recently I was able to participate in Toronto’s Real Estate Forum. This year’s conference examined key issues, trends, challenges, risks and opportunities in today’s real estate industry, especially as it pertains to the future of Smart+Connected Workspaces in Canada.
I was fortunate to take part in a panel at this year’s conference, comprised of other real estate thought leaders including:
Chuck Scott, Senior Managing Director of the Corporate Occupier and Investor Services Group for Cushman and Wakefield in Canada http://www.cushmanwakefield.com/
Posted in Smart + Connected Communities
Tagged Altus InSite, architects, Bill MacGowan, Cisco, cisco canada, Cushman and Wakefield, Deloitte Real Estate, FKA Architects, Internet of Everything, IoE, Royal Bank of Canada, S+CC, smart + connected communities, space planning, working environments
My family and I were heading up to Wiarton, the home of the infamous weather predicting groundhog “Wiarton Willie”, and the wheels started churning in my head about what my next Cisco Champions post would be about. My youngest daughter was listening to her music on her iPhone and my wife was having a nap. Driving can be boring especially when you’ve got no one to talk to!